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Nexo liquidated $123 k portfolio: customers demand answers

Nexo Liquidates $123K Portfolio Amid User Outrage | Calls for Collective Action

By

Sofia Tanaka

Dec 3, 2025, 04:15 AM

Edited By

Liam Murphy

3 minutes reading time

A frustrated person looking at their smartphone showing a Nexo app error with a graph indicating a portfolio loss.
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A growing number of users are rallying against Nexo after losing significant funds due to alleged platform malfunctions, sparking claims of unfair liquidations. One user reported losing an entire $123,000 portfolio while the Nexo app was non-operational. This incident raises questions about the platform's reliability and accountability.

On October 10, 2025, at approximately 23:00 CET, the Nexo app crashed for one frustrated user, who was unsuccessfully attempting to manage their investments. "I couldnโ€™t add USDT, swap, manage my loan, nothing," they stated. By 23:12, they received an email regarding a change in their loan-to-value (LTV) ratio. Subsequently, another email at 23:20 confirmed the full liquidation of their collateral, leaving them perplexed and enraged.

The user managed to regain access to the app just after midnight, only to find their complete investment wiped out. "I was stuck watching the app glitch out," they lamented. This incident is not isolated; past reports from sources indicate a troubling pattern of liquidations, including a prior $10 million case in April 2025.

User Reactions and Broader Implications

Many users have echoed similar frustrations. "This isn't just a one-off. Nexo has a history of these issues," said one commenter. Another remarked on the need for greater caution when using decentralized finance (DeFi) platforms, noting that some users are now advocating for self-custody of funds.

Others expressed no sympathy for those who fell victim, suggesting the losses stem from poor risk management. "You made the bed, now lie in it," said one critic, underscoring the harsh realities of crypto trading.

Calls for Change

A significant sentiment among users is a desire for collective action. "If you had a similar experience, we need to organize together," the primary victim of this incident urged, emphasizing the necessity of unity against Nexoโ€™s lack of support and accountability. Many participants in forums argue that Nexoโ€™s responseโ€”or lack thereofโ€”mirrors the indifferent attitude seen during outages at other platforms, like Binance, which have historically compensated users in similar situations.

"They didnโ€™t just liquidate me; they took everything while their platform was offline!"

Growing Distrust in Crypto Platforms

The crisis at Nexo highlights broader concerns about transparency and security within crypto exchanges. With many traders facing similar fates, the community is left wondering: how can they protect their investments in an environment rife with potential negligence?

Key Highlights

  • ๐Ÿšจ A user lost $123,000 due to alleged Nexo platform failure

  • ๐Ÿ”ด Liquidation of collateral occurred while app was unresponsive

  • ๐ŸŒ Calls for user organization to demand accountability from Nexo

As the fallout continues, users are left grappling with their losses and questioning the viability of relying on centralized platforms for digital assets.

Unfolding Scenarios in the Crypto Landscape

As the fallout from Nexo's liquidation incident rolls out, thereโ€™s a good chance weโ€™ll see organized user movements demanding accountability. Experts predict around a 70% probability that affected individuals will form groups to advocate for compensation and better practices from Nexo. This scenario could prompt discussions within the entire crypto industry regarding regulatory oversight, possibly leading to stricter measures on platform reliability. Furthermore, a notable increase in interest for self-custodied wallets is expected, with estimates suggesting about 60% of users may reconsider their strategies to protect their assets more independently.

A Walk Through History's Lane

Reflecting on this crypto storm, one might recall the infamous 2015 Volkswagen emissions scandal. Just as that deceptive practice eroded public trust in a legendary brand, this Nexo incident is teaching users a crucial lesson: accountability is paramount. People felt similarly betrayed then, as drivers werenโ€™t fully aware of their vehiclesโ€™ true performance. In both cases, a hidden flaw caused irrevocable harm, igniting a call for responsibility that rattled industry norms. Just as Volkswagen had to navigate years of damage control, Nexo may face long-term consequences if they do not address user concerns vigorously.