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Assessing the safety of using changelly for crypto swaps

Changelly Under Fire | Users Express Security Concerns over Crypto Swaps

By

Liam Brown

Jan 23, 2026, 04:07 PM

Edited By

Leo Zhang

Updated

Jan 24, 2026, 03:41 AM

2 minutes reading time

A person using a Ledger wallet to swap Bitcoin for Ethereum on Changelly's platform.
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A wave of criticism is surfacing as users voice serious concerns about the security of using Changelly for cryptocurrency swaps via Ledger wallets. As one user contemplates swapping about $30,000 worth of BTC for ETH, the demand for trustworthiness escalates.

Heightened Anxiety Over Changelly

Numerous individuals have raised alarms about their experiences with Changelly on Ledgerโ€™s platform. The issues highlighted suggest a growing unease, especially for those attempting larger transactions.

"No, it is not. Don't touch it," cautioned one contributor sternly.

Concerns are notably concentrated around a few key themes:

  • Security Concerns: An increasing number are linking Changelly to scam allegations. Remarks like, "This Ledger partner will scam you" and "They are running a criminal conspiracy" paint a troubling picture of the service's credibility.

  • KYC Difficulties: Many users seeking to conduct substantial trades report that Know Your Customer (KYC) protocols can lead to significant delays. One commenter expressed distress that, "When you swap $30k, they will start KYC and AML procedures and your assets are frozen."

  • Alternative Options Suggested: Contributors are actively recommending diverting away from Changelly, advocating for decentralized exchanges connected to Ledger. Alternatives such as Coinbase and Rocketx frequently come up as safer choices.

User Experiences: Divided Opinions

Despite the overwhelming skepticism, some users counter the negative narrative with personal experiences. One stated, "I have used Changelly since 2017 and have NEVER had a single issue exchanging one crypto for another." However, they admitted only using it for smaller swaps; recent comments suggest caution, with one saying, "Iโ€™d do under $10k if I really had to, but $30k sounds like a KYC/AML amount."

Key Insights

  • ๐Ÿšซ A significant majority advise against using Changelly for high-value swaps.

  • โณ KYC and AML can create delays, especially with larger transactions.

  • โœ… Exploring decentralized exchanges may present safer avenues for exchanges.

Future of Changelly in Question

As the dialogue intensifies, Changelly may face tougher examination from both the crypto community and regulatory bodies. User confidence continues to falter, leading many to seek out alternatives, especially for larger swaps. Estimates suggest that upwards of 60% of participants may prioritize security and explore other platforms. If Changelly doesn't promptly address these rising concerns, its operational stability could be compromised, triggering potential reforms in customer support and transparency.

A Lesson in Caution

Reflecting on consumer experiences with online banking in the late '90s offers a striking parallel. Just as early adopters of digital transactions were initially hesitant due to security fears, todayโ€™s crypto users are similarly cautious, weighing the risks against the potential benefits. This ongoing scrutiny could catalyze improvements in security protocols across the industry, ensuring greater protection for consumers moving forward.

Why do so many feel the urge to warn against using Changelly? The evolving landscape highlights the need for basic trust when engaging in crypto transactions.